Managing hotels is very challenging especially when it comes to making the right decisions. If you are the hotel manager, you have a lot of tasks to perform including overseeing the daily operations, the behavior of the staff and even the appearance of your hotel. There are also managers who are given the responsibility of negotiating the contracts with the suppliers such as the maintenance tools and such. In addition to that, they are the ones who take care of the leases and even the upgrades that should be done on the hotel. Therefore, being a hotel manager is not only about skill and experience; you have to have the determination and the right attitude that will aid you in finishing all the duties that have been assigned to you. Now, you can make your job easier with the help of the hotel KPI.
The hotel KPI or the key performance indicators for hotel chains have been used by various hospitality businesses such as inns, lodges, motels and extended stay hotels. The KPIs are used in order for the managers to know what is happening within the hotel as well as the outside factors including the customers. The indicators take on four different aspects. The first one is the financial aspect of the company. We all know this is very important in the hotel business just like in other commercial endeavors. Your company will never be considered successful unless you are profitable. You will need the cash flow reports so that you can invest well on different things such as hotel improvement and aesthetics.
The second one is the hotel business processes. Bear in mind that if you do not have good machineries such as computers, telephones and air conditioners, your customers will not like their stay in the hotel. In line with this, it is important that the processes within the hotel are being managed perfectly by means of automation. This way, it will be easier and faster to carry out the tasks of the employees. Speaking of the employees, they are the third hotel component that you should think about. Make sure that you are able to keep track of their satisfaction as well as their performances in their work. You can definitely verify that they are performing well through the use of the best KPIs for hotels.
The last one is the customer aspect wherein you will have to consider the factors that will make them stay loyal to your company. In addition to that, you should keep track of their behavior through the hotel KPI. Among the KPIs that you can use to measure their response to your efforts are the total number of new customers, the percentage of those clients that keep coming back and the sales per head, which should count all the sales across the hotel areas.
Your hotel KPI should be tracked regularly and you should be able to report quarterly on them. This way, you can make use of the pieces of information that you have obtained through the use of the key performance indicators for hotel chains.
