Hotel

Key Facts About Hotel Benchmarking

Hotel blogger

What is needed for the hotel management to optimize hotel performance? Perhaps, the first thing they need to know is what problems and weaknesses they have a moment. The next thing is to design strategy for future development. Yes, in a modern business world it is impossible to survive without having a comprehensive strategy. This is explained by a tough competition in the markets. Hotel industry is not an exception here. It is possible to say that the competition is even tougher in a hotel industry than in other business areas. Indeed, if business owners do not know where they are driving at it is very difficult to achieve positive results, especially if competitors and rival hotels are looking for a chance to wipe them out. Strategy is a protection method. A strategy is about dealing with problems even before they occur. Strategy helps and organization to focus on most important thing and problems both in internal and external environment. Use of a reliable and effective strategic management tool is a must for every company that wants to achieve success. Perhaps, you will not find a single hotel that is not happy to welcome guests. However, the hotel management wants that these guests will come back next time. In such a way hotel creates customer database which consists mostly of regular customers. It should be noted that Balanced Scorecard is so far the most effective strategic management tool used to drive strategy into action.

There is a very simple principle behind Balanced Scorecard. It consists of four categories: financial, customer, internal business processes, learning and growth. Each category contains key performance indicators, which are measures to be evaluated. KPIs represent critical success factors for various business aspects. Having found the right combination of key performance indicators, the hotel management will possess up to date information on current hotel performance. Choice of key performance indicators is the most important stage of Balanced Scorecard implementation. Every individual business has own indicators, and hotel is not an exception here. Lets review a couple of key performance indicators that are widely used in hotel benchmarking.

Occupancy % of rooms. This indicator will demonstrate efficiency of marketing and advertising campaign. If hotel has 100 rooms and only half of them are regularly occupied, such a hotel will most certainly suffer losses because of expenses for maintenance of all rooms. Evaluation of this indicator will help optimize hotel performance and its booking policy.

Average cleaning costs per room. This KPI is related to the first one since all rooms have to be cleaned and maintained while not all of them are regularly occupied by guests. This indicator will help top management of a hotel optimize cleaning costs and introduce some measures that will save costs.

Average length of stay per guest. This indicator will help top management figure out what services guests would need during their stay and for how long (on average) rooms have to be clean. If guests stay mostly for several nights they would need additional services.

Bangkok Girl Friendly Hotels Tips On Selecting The Right Hotel

Hotel blogger

When planning a trip to the infamous sex districts of Bangkok you should consider staying in a hotel that is designated as girl friendly. These types of hotels are well established in Bangkok as the type that wont require their guest to pay an extra joiner fee for inviting a lady back to their hotel rooms. A standard joiner fee charged by non girl friendly hotels typically start at 500THB.

Hotels that are considered girl friendly are some of the best in the world, not just within Bangkok. The Grand Hyatt Erawan and the Peninsula Bangkok Hotels are just some to name a few with high praises for service and quality by major western travel magazine publications. However, those two hotels do come with major price tags.

Luckily Bangkok has many local well known hotels with very affordable room rates that offer excellent service, guest facilities, free daily breakfast and most importantly clean rooms. Best thing of all is that most girl friendly hotels are found near all of Bangkoks 3 red light districts for easy access.

So if youre wondering which red light district to stay in then I have the answer. You should choose a hotel in the Nana red light district.
The red light district of Nana has the highest concentration of girl friendly hotels that is right for everyones budget. If you have money to blow then stay in the JW Marriott or Majestic Grande, both of these hotels are very high in quality. If youre on the frugal side then might I suggest Majestic Suites, Swiss Park and Nana Hotel, which are very popular with frequent visitors to Nanas red light districts.

Since Nana is near the red light district of Soi Cowboy, so close in fact that you can walk there in about 15 minutes, you dont have to really worry about finding a hotel over there. Because Nana has more freelance lady pick up spots is another reason why Nana is the better area to be in. And if youre interested in visiting Patpongs red light district then it shouldnt be a problem at all since there is a BTS Sky Train station in Nana.

One last tip is to always book your room for two guests. Even though a hotel is girl friendly they still require you to do so. Its just a formality that should be followed since booking a room for two normally doesnt cost you any extra money. Besides youll get an extra breakfast coupon since breakfast is also included in most hotels room rates.

Royals Put Malta Hotels Back On Map

Hotel blogger

For a Mediterranean island with good year round weather, a friendly local English speaking population and facilities to rival that of any of her competitors, Malta is a suprisingly often forgotten island for many people planning a holiday in the Mediterranean.

Malta missed some of her own governments tourist targets in 2005, but a recent visit by Queen Elizabeth II and the Duke of Edinburgh resulted in four days of positive media coverage in the islands most important market the United Kingdom and also in over 50 other countries attending the Commonwealth Heads of Government meeting, including Canada and Australia.

The Queen began her official visit to Malta before she opened the meeting, and was warmly greeted by friendly islanders.

Malta was governed by the British for a hundred and fifty years, and became independent in 1964. But the island has retained many British characteristics, including driving on the left, and British visitors account for nearly half of the islands tourists.

The George Cross ranks with the Victoria Cross as Britains highest award for bravery and Malta was awarded the Cross in 1942 by King George VI for the islands resistance to German attempts to occupy the island, with Malta being under almost constant attack from June 1940.

As well as the challenge of drawing tourists away from other Mediterranean islands like Mallorca and Menorca, Malta has had to face the additional challenge of new holiday destinations in the former Eastern Bloc opening up, such as Bulgaria and Croatia, which tend to be cheaper.

Brighter Future

But where the Maltese tourist board has singularly failed to market the islands appeal to the mass holiday market with any degree of success in recent years, the Queens visit has come at the right time for hotels and holiday companies hoping for a good 2006.

Tribune Properties, a British based company specialising in overseas properties including Malta comment:

Malta is not a high priority on the list of holiday destinations for many British people compared to the Spanish Costas, Canary and Balearic Islands. The visit of the Queen showed Malta in a very positive light, and hopefully the islands tourist officials will be able to capitalise on the trip and increase hotel and holiday bookings in the months ahead. Given Maltas past record of promotion though if 2006 sees an increase in visitors it will be despite of the official promotions, and not because of it..

More good news for the Malta holiday industry came in October with the announcement that low cost airlines had been been given the right to fly to the island.

This will help both the hotel and property industries in Malta add Tribune. With the cost of getting to the island coming down, Malta should see her share of the short stay European holiday market increase substantially, increasing employment locally and benefitting the economy overall.

Analyzing Hotel Guest Satisfaction Checklist

Hotel blogger

Hotel entrepreneurs make it a point to check hotel guest satisfaction checklist to maintain the standards of excellence. Business travelers are vocal about their reviews on the hotels they stay in and this is exactly what the hotel guest satisfaction form is for. It is also one of the first things that travelers look at when they choose the hotels they stay in. They wish to be satisfied with the amenities that they get.

Hotels get cash from their guests for their stay. The least they can do is listen to what their customers would like. They work on the areas that need to be developed and they maintain the services that get the most positive reviews. Entrepreneurs make sure that their hotels continue to please the guests so that they can be recommended to other potential guests.

Hotel guest satisfaction form must cover the satisfaction rating that the guests provide. If there are areas that received the lowest score, then the hotel owners must check what the problems in these areas are. There are several factors that affect the score of the hotel guest satisfaction checklist. A good hotel management takes into consideration the hotel guest satisfaction guide and applies these on their hotel amenities. Once the guests see that these are the luxuries that they will get during their stay, it makes the hotel more appealing for them.

Here’s how most hotels do it. They look into the over-all evaluation of the hotel guest satisfaction form after each quarter. When they see that the customer satisfaction results decreased, they need to check the changes that occurred during that time and make the appropriate solutions. Then they check the results for the next quarter. Once they see that the hotel guest satisfaction form generates higher results, then they did the appropriate changes.

In order for hotels to come up with the necessary hotel guest satisfaction guide, the management converses with everyone in the hotel and take note of their comments on how to manage the hotel properly. Everyone, even the cleaning people, have a quick say on how the hotel can be properly evaluated by the guests. Various services such as constantly cleaning the room and being accurate in the hotel bill (after calculating the overall costs) are included in the hotel guest satisfaction form.

The hotels that are commonly frequented by business travelers are those that have received high recommendations. These are justified by the hotel guest satisfaction form that the management constantly reviews. If there are renovations that the hotel chain has to see, then they look at the customer satisfaction results again to determine if they need to do that change or not.

Management knows that they can push hotel guest satisfaction to a higher level. They also know the rates of the amenities that their competition provides so they base it on the over-all costs along with their competition. The whole business of hotel guest satisfaction checklist is meticulous but when the management knows exactly what to look for, then they can easily come up with the hotel guest satisfaction form that they make their customers answer.

Best Hotels of Orlando

Hotel blogger

Orlando is one of the busiest states of the United States of the America. Orlando is one of those State without which the America cannot be completed. Every day many business men land on Orlando for the sake of the business and to enhance the revenue of the company so that the states need the hotel industry. Hotel Indus is not only needed for the business man but the Orlando has many historic places which are visited by the visitor. So the hotels for this kind of state are the important factor.

There are many different types of hotels in Orlando which cater the need of almost every type of person with different back grounds. People rather come there for the sake of business or to visit and see the Orlando need the hotels so that different category of the hotels are build over here. Business hotels are very expensive so that the people who come to Orlando as a visitors or the student which came to the Orlando for the sake of study need the accommodation in cheap hotel for two or the three days. The hotels of the business are very beautiful and cover all the aspects for the business.

One of the best and luxury hotels of the Orlando is the Conrad hotel and the resort. It is situated in the down town of the city. The hotel has conference room and the luxury rooms for the guests. It is one of the prestigious hotels of the Orlando. The hotel like Conrad is the need of the Orlando because some of the elite business class dose not stays at here if such hotels are not available in Orlando. But the hotel which is mentioned above is one of the expensive one. So that it target a small numbers of people but generates a very high profitably. The booking of the hotel is not a very hectic job in now a day. One can select the hotel in it pocket range even there are many hotel falls in the same range which a people have according to their pockets.

Family as well as bachelors hotels are building separately for the purpose of each ones. Orlando is the place where the people are very friendly. The local government carefully observe the hospitality and the behaviors of the hotels staff with the guest on that the hotel gets the star like if one is booking the five star hotel should be relax that in the day of staying in that hotel he or she and even the family should not find any kind of the problems. If any kind of the miss behave is done by the staff than in Orlando than it is for sure that the hotel will going to pay in the future. Orlando is one of the state in which the crime is less so that people freely over here and find their save. The security is also one of factor that favors the hotel industry to boost its business in Orlando.