Most complaints have their sources in sincere mistakes, no hotel is actively trying to ruin their guests’ visit, but while some of the most common complaints are more than valid, theres always another side to the story. Believe it or not, there are reasons for hotels doing some of the things they sometimes do that drive some of their guests to irritation. Heres a list of some of the most frequent complaints made against hotels, and some reasons as to why hotels behave the way they do.
Lost Bookings:Okay, so youve booked your room on Hotwire, packed your bags, made the trip, and now that you’ve arrived at the hotel it turns out they had no idea you were coming. This mistake can have many reasons behind it.
Firstly, how long has it been since you booked your room? Keep in mind that when you book a room on a website like hotels.com, or Expedia, in many smaller hotels the booking is not instantly entered in the hotel’s database. What actually happens is a three step process where the website sends the information to the hotel in the form of an e-mail or a fax, which is then entered by hand into the system by one of the Front Desk Clerks, then a confirmation is sent from the hotel to the website. Its surprising how many people don’t realise this. I once had a guest book a room on Expedia as he was walking in our front door, and he was quite surprised that his booking wasnt immediately recorded by the time he made it to the Check-In desk.
There is also the possibility of human error. Sometimes things get entered into the system wrong, or the hotel gets overbooked. While no hotel will ever willingly admit that they’ve made this most disastrous of mistakes, it does happen. However, most hotels have a partnership with another, similar hotel in the neighbourhood that they can move unlucky guests over to, in case the unthinkable should happen.Cancellation Fees:Many hotels will charge a fee if you cancel your reservation at the last minute. While larger hotels might be able to absorb the loss, it makes good sense for small hotels to adhere to some sort of cancellation policy. In fact, we have a 24 hour cancellation policy here at Nuvo. In our defence, we only have 32 rooms and if a guest cancels the day of their booking theres a pretty decent chance that we won’t be filling that room. Since it actually represents a fair loss for us, we have a cancellation policy in place to help us break even on last minute cancellations. However, if theres a good reason for the cancellation (like a family emergency, flight cancellation due to a volcano, car breakdowns, or ninjas), we’ll likely waive any fees.Housekeeping Ignoring the “Do Not Disturb” Sign:This is one of the more greivous mistakes a hotel can make, in my opinion. Once you’ve put down your money for the stay, the room belongs to you, and you should be able to get a little bit of privacy. Not to mention that unknown people walking into your room while you’re sleeping is terribly invasive.
There are reasons why the housekeepers do it, though. Housekeeping staff normally work in shifts, and since they usually have lives outside of work, are not available to clean rooms all day. They really only have a limited amount of time to do all the cleaning for the day, and every occupied room must be cleaned. Its also quite normal for guests to leave the room without taking down the sign on the door, so if its past a certain time of the day, its standard practice for housekeepers to peek their heads into a room to check and see if anyone’s actually home. Also, in a situation where it’s the fnal day of the booking where a guest hasn’t checked out on time, or informed the hotel that they will need a late check-out, with the next guest trying to check in to the same room… Well, in that case housekeeping, after getting confirmation from management, may very well enter a room, more to try and figure out whats going on than to clean it, though.Additional Room Charges:I personally hate this one when I travel. You check into your room and eat a granola bar from a bowl on the counter, only to find out two weeks later that you were charged $4.00 for it. That kind of upselling is sneaky and, dare I say it, dishonest. There are also hotels that will charge extra for services that you have no way of opting out of. Thats just the hotel managements way of bringing in as much money per booking as possible, sometimes to the frustration of their guests.
There are some cases in which having additional charges attached to a booking can be argued as being reasonable. For example, here at Nuvo there is an extra daily fee should you require the rental of a parking stall. We do this because we don’t own the stalls ourselves, we rent them from our neighbours. Woking the cost of keeping those stalls into the standard rates for the hotel and forcing every guest to pay for them, whether they need a stall or not, seemed wrong. So, we worked out a rate that allows us to keep the stalls for our use without having to charge everyone who comes through our doorsCharging Extra for Internet:I have no reasoning for this one. Any hotel that is still charging its guests for wireless internet needs to re-evaluate its pricing. These days, a normal high-speed WiFi set-up costs very little to maintain, and theres really no excuse for not offering it to paying guests free. If Coffee Shops can do it for free, why cant $400 per night hotels? Thats right Starwood Hotels, Im looking at you.
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Star Hotels In Phuket Phuket Island Beach Villa Phuket
Want to have exciting recreational holidays? Choosing a charming beach with a resort is a great holiday destination for families, groups, wedding parties, couples and singles. You can choose from many exotic beaches. These beach holidays are perfect for a personalized vacation in a soothing locale.
One of such kind resorts is Jumeirah Phuket Private Island Resort. It is located less than 500m off the northeast shore of Phuket, Thailand. Jumeirah Phuket Private Island Resort will be situated on the shores of Koh Raet, an untouched tropical island located just 500 metres offshore from Ao Po Bay, north east of Phuket Island in Thailand, providing easy access for guests to the main tourist areas of Phuket Island. The resort can be reached by a four minute private motor yacht ride or island ferry from the access point on the mainland which is located just fifteen minutes from Phuket International Airport. The Jumeirah Private Island Phuket Resort features 65 lavishly appointed deluxe pool villas, each with a private infinity pool and Jacuzzi, and 12 three-bedroom luxury residential villas.
Jumeirah properties are regarded as among the most luxurious and innovative in the world and have won numerous international travel and tourism awards. The Dubai based luxury international hospitality group encompasses the world renowned Burj Al Arab, the world’s most luxurious hotel, the multi-award winning Jumeirah Beach Hotel, Jumeirah Emirates Towers, Jumeirah Beach Club Resort and Spa, Madinat Jumeirah and Jumeirah Bab Al Shams Desert Resort & Spa.
Jumeirah Island is surrounded with natural scenic beauty. These Phuket villas offer impressive facilities of a six-star hotel, including a world-class Spa and restaurants, its excellent location that gets you the Phuket’s first-rate infrastructure, including shopping and entertainment facilities, schools and hospitals.
Phuket is famous for its tourism and Thai culture of hospitality. It also provides you international cuisines. Jumeirah Phuket Private Island Resorts are the most exclusive with 5 star boutique hotel, spa and wellness centre, marina and private berth with maximum sea views. Jumeirah island villas offer ample source of recreational activities. There is an option to stay in a residential estate or in a beach villa. These luxurious beach villas are with a yatch club membership, and also lifetime membership at Blue Canyon Golf and Country Club. Jumeirah beach villas offer direct beach access and open sea views, and are set in their own luxurious tropical grounds with private pool.
What Do You Want In A Hotel
Visiting another city or taking a week-long vacation in another place? One of the first things we would worry about when on a trip or vacation would be where we will be staying. We start looking at the hotels in the area and wonder which of them would be the nicest to stay in for a couple of days. For many of us who have already traveled, we already have our preferences in hotels. There are also some things that we wish the hotels would have in order to make our stay more comfortable.
This is one of the problems in staying in hotels. There will always be something that we are not happy about. It may be that the room is too small for you, or that the bathroom is not clean enough, or maybe that the water is either too hot or too cold. If you were staying in a five-star hotel and have all the money to burn, these issues would probably not bother you. But generally, for people staying in ordinary hotels, we find ourselves wanting more comfort and more desirable services to make our stay worthwhile.
So what do we want in a hotel? What will make us want to come back and choose that specific hotel when we visit that city again? The top three factors are comfort, service, and accessibility.
Comfort may really be the number one factor out of the three. We stay at a hotel that can help us sleep all right and relax after a day of hanging out in the city. The bed has to be comforting, with fresh sheets and fluffy pillows. The room should have the right temperature, not too cold and not too warm. The same for the bathroom and the shower. The water must be clean. There should be air conditioning or a heater, and the guests should be able to control the temperature. The lightings should be just right, and there should be windows so we do not feel stuffed. These are just some of the little details that hotels should always check and improve on.
Hotel service is also very important if they want us to keep coming back to them. Hospitality and warm greetings can raise the guests’ spirits. Other services like housekeeping and food are also vital. As guests, we would want the best services. If the hotel staff is friendly and they do their jobs well, then there can be no complaints from us.
The last is accessibility. This goes both ways. We want a hotel that is visible and is a go-to place. We do not want to go through small alleys or long stretch of highways from the airport. Location is very important for a hotel. The hotel should also be a point of connection to the city’s tourist spots or places of attraction. It should at least be in a part of the city where there are malls, restaurants, or shopping centers nearby. Another demand for a hotel today is the need for wireless access to the Internet. Many hotels already offer wireless service, but for a fee. It would be great if it were free instead.
Hotels and hotel chains adhere to business standards so we are assured that they will offer the best service they can give. But there will still be some improvements to be made, and we as guests will always find something lacking.
Budget Hotels In Delhi Near Railway Station Make The Best Accommodation Choice
A renowned tourist destination and the 8th largest metropolis in the world, Delhi is the city of sheer delight and exuberance. On the one hand, Delhi is steeped in its glorious history and cultural heritage, which is strongly upheld in its architectural wonders and labyrinth of narrow lanes and buzzing bazaars; on the other hand, the city witnesses a pulsating lifestyle, with every ingredient of a modern metropolitan city. Renowned for mesmerizing architectural delights, a vibrant lifestyle, fabulous eating places, passionate shopping places, and top-notch 5-star and budget hotels in Delhi, the city is a must-visit destination for travellers across the world every year.
Delhi is blessed with spectacular tourist attractions and fantastic places to visit, which represent its rich cultural heritage, history, and exuberant modern lifestyle. Travelers have rated some of the sites as the best tourist attractions in Delhi, including Red Fort, Jama Masjid, India gate, Dilli Haat, Parliament House, Jantar Mantar, Purana Quila, Qutub Minar, Safdarjang Tomb, Humayuns Tomb, Garden of Five Senses, Rashtrapati Bhavan, Birla Mandir, Akshardham Temple, and Lodi Tomb. Besides fabulous tourist destinations, the city is also well-connected to other parts of the country and globally as well via air, road, and railways.
What makes Delhi truly a preferred travel destination is a myriad of choices in hotels. From posh 5-star hotels to budget inns, from Delhi hotels near railway station; to bed & breakfasts, the city will never disappoint you with quality accommodation facilities. However, budget hotels near Delhi railway station are the most preferred choice for travelers for good reasons. Needless to say, it is the strategic location of the hotels that attracts the tourists first, especially to those who are always on the go. Being located in proximity to railway station, the hotels make it remarkably convenient for tourists with a travel agenda, and easy public transit accesibility makes travelling the comfortable and hassle-free.
Budget quality accomodation at affordable rates is another factor that drives the crowd towards Delhi hotels near railway station. Comfortable and clean these hotels offer exceptional in-room facilities such as air conditioner, direct dial telephone, Wi-Fi, LCD television, mini bar, personal safe, power backup, work desk, laundry and wake up service, plush furniture and furnishing, twin/double beds, and 24 hours room service. In addition to these, you can enjoy fantastic facilities such as multi cuisine restaurant and bar, rail and flight booking, concierge services, power backup, security, and car hire services.
Adding to the delight, budget hotels in Delhi offer these splendid facilities at accomodation prices that suit all travel budgets. With such fantastic benefits, no wonder, budget hotels near railway station make the best accommodation choice.
Experience Florentine-Style Pampering with Luxury Hotels Florence
If there is one city that you would like to tour on foot, it will absolutely be Florence. So if you are visiting this city, it is best to choose a luxury hotels Florence that is only walking distance from the most precious tourist sites in the city. Florence is one of the footstone of the Renaissance period, making it one of the centers of the greatest architectural designs that are reflected in almost all of the hotels in Florence.
The Casa Howard hotel is one of the luxury hotels Florence that truly speaks of elegance and class. It is an elegant mansion that has 13 deluxe rooms and suit that are all sophisticatedly furnished with nothing but the best facilities. They also have a private garden and terrace that is perfect for relaxation after a whole day of exploring and enjoying the wonderful sights in Florence. This is hotel is known for being cozy and delightful. Also, it is only a minute ride away from the famous Santa Maria novella, the Duomo and Ponte Vecchio.
Another Luxury Hotels Florence that offers state of the art accommodation is the Loggiato dei Serviti hotel. T is perfectly located at the center of the Piazza Santissima. This hotel is formerly a monastery in the 16th Century. However, it was transformed to be one of the most elegant and classy hotel in Florence. It has 38 elegant rooms that are all decorated in an exquisite Florentine style that includes exposed wooden rafters and canopied beds. This hotel still holds the wealth of the history that makes it stand out from the other modern hotels in the place.
There is also the Palazzo Magnani Feroni that is located at the very heart of the city of Florence. This hotel has only 12 exclusive suites that are housed in a 16th century palace. The building has retained its magnificent frescoes and precious antiques that add to its attractiveness. All their guests will surely be astounded by the beauty of the hotel the moment they step through the gateway of this Luxury Hotels Florence.
These are only some of Florences collection of deluxe hotels. There are other hotels that surely offer state of the art facilities and accommodation. It really doesnt matter what hotel you choose, because all of the luxury hotels Florence will surely give you a one of a kind experience that you will never forget.